Manager | CSAD-Business Analyst | Chennai | Customer Strategy & Design

Credit Card Payments IT Business Analyst

Job Summary:

The credit card payments IT business analyst is responsible for working with the banks business and IT teams to deliver solutions for credit card processing and operations. He/she will gather, analyze, and document business and technical requirements, design and test solutions, and coordinate with stakeholders and vendors to ensure successful implementation and support.

Key Duties and Responsibilities:

Elicit and document business and technical requirements for credit card related projects and enhancements using various techniques.
Translate business requirements into functional and non-functional specifications, data models, process flows, user stories, etc.
Work with the IT teams and vendors to design, develop, test, and deploy solutions that meet the business needs and comply with the industry standards and regulations
Conduct quality assurance and user acceptance testing for the credit card systems and applications, and report and resolve any defects or issues
Provide training and support to the end-users and troubleshoot any problems or queries related to the credit card processing and operations
Manage and monitor the credit card systems and applications performance, availability, and security, and escalate any incidents or risks as needed


Communicate and collaborate with the business and IT teams, vendors, and other stakeholders to ensure the alignment and delivery of the credit card solutions
Stay updated with the latest trends and best practices in the credit card industry and recommend changes or improvements as needed. Proficient in SQL, Excel, and data analysis tools
Experience in working with credit card processing platforms and vendors such as Visa, Mastercard, American Express, etc.
Excellent communication, presentation, and interpersonal skills
Ability to work independently and as part of a team
Detail-oriented, analytical, and problem-solving skills